pupbox customer service

When it comes to PupBox vs BarkBox, BarkBox offers more alternatives with their plans. Sort & Filter . I dug into pet subscription-box services and found 47 options for everyone from cats, dogs, and pocket pets (like hamsters) to birds, fish, and horses. There will never be any rawhides in any package, as those are heavily treated with chemicals and can pose a choking hazard. Yes, similar to monthly subscription clubs for humans, you can get doggie boxes delivered to your home every month, too. If a dog or cat doesnt handle brand-name treats well, we recommend that you purchase their preferred treats in a store. PupBox Camping Box for Dogs, Large (0) $39.99. Send us the details of your issue and well do the rest to find the best solution to make things right as quickly as possible. This is great perspective, Kellie! Which company did you end up choosing? Past that, though, theres not much that distinguishes it from the competition. Most of the other boxes we researched allowed you to pick just one or two options, such as choosing between toys and treats or toys only. If youre extremely experienced with dog training, some of the information may be old hat, but for everyone else, it should come in handy. A big question when it comes to dog toysespecially if you recently had a new puppy join the familyis whether certain dog toys are safe. Thanks for the feedback. By comparison, KitNipBox arrived every 27 days, and VetPetBox for cats arrived roughly every 35 days. - Rroger99. The option to indicate your dog's allergies, if anychoose from grain, chicken, beef, and/or pork. PupBox is one of the more popular dog subscription websites on the internet, so theres a fair amount of user feedback to wade through. Check out my article on BarkBox vs Super Chewer. Pet owners may email customer service to skip a month or switch to every-two-month delivery, but our testers preferred PupJoys process, which lets you manage your subscription yourself via the website. At the end of the day, PupBox is a fun way to show your dog that you care. To keep your information safe online, we also suggest using a password manager, which generates and stores unique passwords for every site. We werent impressed with the quality of KittyCatKrates toys. For PupBox, you want to visit your account page on their site to cancel your subscription. Thank you. Ill go over the basics of each box, what comes in each box, pricing, shipping, and key differences between them. That said, if you want an extra toy or bag of treats at any time, you can visit their online store to stock up on extras. For BarkBox, the renewal can be disabled through your account page or by contacting their customer service. Call Us. Contact Us | UPS - United Kingdom Actually, there aren't any! PupBox does not currently have a phone number to call, so you must contact their customer service by email. Note that if you are signed up for a 3-, 6-, or 12-month subscription with either company, you will be charged for the full subscription and sent all the monthly boxes, even if you cancel mid-term; your plan just won't auto-renew. They also offer a Scouts Honor program where they give free replacements if not happy with an item. If your doggo has allergies or other dietary needs (even beyond the options offered in the sign-up questionnaire, such as low-fat, no pork, vegetarian, etc. They don't have specific hours posted but they function on PST. Previously, she covered pets and style for Wirecutter. . Head to the "As Seen In BarkBox" section to shop items that came in BarkBoxes you weren't signed up for. These times may be longer for Guam, American Samoa, Puerto Rico, the Northern Mariana Islands, and the U.S. Virgin Islands. talk to a vet online for advice >. We just got a Puppy so signed up to give Pup box a try. However, when you let someone else shop for your dog, their choices will be imperfect at best. $39.99. Have you tried contacting their customer service to see what can be done? I just got their VDay gift box and the themed items were soooo cute. Signing up for PupBox is simple. All you have to do is visit their website, where youll be prompted to fill in basic information about your dog. Pup box has a nice informational page enclosed, but it is baswhat Ive read on the internet for puppy training. - Nadine, Love the Bark Box! Both subscriptions ship to the US (including Alaska and Hawaii), but only BarkBox ships to Canada as well. Price. In this case, the ball for both medium-size and large dogs was the same, even though small dogs received a smaller ball. Woofs and wags, An honest opinion about pupbox subscription service Enrichment I like it, but is it worth the money? Get Social @pup_box @pupbox /pupbox Snail Mail 10850 Via Frontera, San Diego, CA The treats were a favorite among our human testers for the range of dog-approved flavors, focus on natural ingredients, and long shelf life. It should be different for each dog. Buying pet insurance is an exercise in confusing language and policiesso weve put together some advice to help you find the best option for you and your pet. If you want to spoil your dog every month (but dont want to go through the hassle of actually shopping for them), then PupBox is a convenient solution to your problem. PupBox Is PupBox Worth It? (2023 Review) - Dog Endorsed To help us improve GOV.UK, wed like to know more about your visit today. -Team PupBox, Warning, Pupbox is by the huge retail giant PETCO. PupJoy Power Chewersboxes featured tougher gear and arrived with extra chews for dogs who love to gnaw on things. Stay on top of dog food recalls here >, Have a question? They also offer discounts for longer commitments, though even their annual subscription tier is a little more pricey than BarkBox's. Bullymake Box had the toughest chews and toys of any service we tested. Well send you a link to a feedback form. Even if you turn off auto-renewals, youll still continue to receive boxes until the end of your committed subscription term. He LOVED the nutcracker box which held treats and Dancing Duck and Cranberry treats. Question: Does it fit in a backpack side drink compartment? If you aren't a puppy parent anymore or have adopted a dog, or if you value healthy (free of corn, wheat, and soy) treats that are made in-house. for $8-$10 per box. First, you'll share your dog's name, then you'll be asked to share the following info: If you're signing up for your puppy, you'll receive age-specific toys, treats, and grooming tools. Woofs and Wags, Feel free to give our team an email at info@pupbox.com so we can help look into your plan for you! BarkBox's free shipping offering only extends to the contiguous U.S. if subscribers add one of their premium add-ons to their monthly subscription box.There's a $8 shipping fee to Alaska, Hawaii, and Canada, whereas PupBox ships boxes free to the entire US. PupJoy had fewer varied treats than some other boxes. SAN DIEGO, Nov. 15, 2017 /PRNewswire/ -- Petco today announced it has acquired PupBox, a puppy- and life stage-focused subscription service company that delivers customized . BarkBox has an overall rating of 4.8 stars based on 7,793 reviews. PupJoy. Pet owners may also pause shipments if their needs suddenly change or if they get overwhelmed by too many deliveries. Dont do it! M - F, 8 a.m. to 8 p.m. Some other boxes we looked at had cute themes that were great for people, but the poor-quality treats and toys shortchanged pets. Retailer with a PupBox subscription service Crossword Clue BarkBox offers unique toys that are designed by their company. The service is undoubtedly convenient, and if you have no idea what to buy for a dog (especially a growing puppy), it takes the guesswork out of everything. Finally, PupBoxs return policy isnt as generous as those of our other picks. PupBox includes different items in each shipment, but they all fall into the same basic categories: The boxes are designed to grow with your dog, so if you start when your pooch is a puppy, each box will reflect a different stage of their development. Quincy never intended to be a cat person. If a BarkBox toy gets punctured or ripped during play, they advise throwing it away to minimize the risk of ingestion. We like PupBox for its high-quality dog gear that keeps puppies in mind. We use some essential cookies to make this website work. This usually includes replacing the item with something else. Upload a photo of your dog. Additionally, PupBox is now beginning to offer more customized boxes for dogs other than puppies. Their treats do not contain corn, wheat or soy. Careers - BARK Our UK based Business Centre is now open, you can reach us on 03330 112 112. 15. Give us a bark and we will get back to you ASAP! Shipping from California took a long time, then got our first box and it contained an empty plastic bottle with a bag of powder for pee/poop cleanup. Every box included five to seven items, but the breakdown among toys, treats, and chews fluctuated more than with other services we reviewed. (Overall, we still prefer PupJoy over PupBox because its $6.50 less, on average, each month, and the net value is about $8 higher, too.). This answers first letter of which starts with P and can be found at the end of O. Phone service is not available at this time, but shoot us an email and we will reply shortly. You cant cancel and get your money back. They state theyll get back to you within 2 business days. The themed toys are always a delight to receive each month, and my dog can't wait to dive into the box and discover what's inside. Petco Announces Expansion of PupBox With Personalized Boxes for All Dont worry we wont send you spam or share your email address with anyone. You cant change the composition of your boxes either. PupBox has amazing training inserts that take you through each month of your puppy and what to expect. Contact - PupBox Our testers and their cats couldnt get enough of the pint-size toys in each box, all of which had cute themes, from When It Rains, It Purrs! to Kitties Who Brunch. Each box included four toys and one to two full-size treat bags. You can also rest assured that the toys and treats are suitable and relatively healthy for your pooch. Certain boxes are better for some people than others depending on your needs. Deliveries are slower, too. Retailer with a PupBox subscription service Answer is: PETCO Please give our team a bark so we can help make things right for you. And Im much happier with there products. They also say you can add a note to your profile if your dogs allergy is not included. However, the cute accessories werent included with most PupBox boxes we tested for adult dogs, and some boxes didnt consistently have the same number of goods each month. Both include bags of treats and chew toys that many pet owners feel safe and comfortable giving to their dogs. These toys are reinforced with a liner, plus offer stronger stitching and materials. $29 per month when you sign up for an annual subscription. Inclusive Canines. Find contacts: direct phone number, email address, work experience. Double Stuffed Upgrade on your first BarkBox! Having an active cat subscription box is an ingenious way of avoiding frequent trips to the pet store. If you ordered during this time period, we recommend that you change your PupBox password and consider requesting a new credit card (or at least watch your statement carefully). Want to keep tabs on your beloved pet when youre away? $32 per month when you sign up for a 6-month subscription. 1 - 10 of 10 results. It depends. Members also earn $20 for referrals, and shipping on gear from the PupJoy store is included. Initial boxes arrived eight days after ordering, and new boxes arrived every 30 days. I want to skip a month of PupBox, can I do so? Meanwhile, the full-size bags of unopened treats were piling up. omething your dog didnt love, then theyll replace it. AAPI. If budget is your top consideration as you decide on the dog subscription that's right for you, BarkBox is the more affordable option. As always, Meowboxs theme was exceptionally cute, said Wirecutters assistant updates editor Medea Giordano. You sign up and give them your credit card information, and every month, youll get a new PupBox in the mail. For heavy chewers, puppies, and certain breeds of adult dogs who need extra-durable toys, BarkBox offers the Super Chewer subscription for $40 per month (or $30/box with a 6-month subscription; $25/box with a 12-month subscription). KitNipBox. When you sign up for BarkBox, you'll start by answering some questions about your pup. Please do feel free to shoot an email to info@pupbox.com so our team can assist you. Copyright 1994- 2023 United Parcel Service of America, Inc. All rights reserved. Very irresponsible as a company. PupBox Coupons, Promo Codes & $2.50 Cash Back - Rakuten Required fields are marked *. In 2020, they had revenue of $224.3 million, with revenue projections for 2021 of over $369 million. Durable toys and nutritious treats for my power chewer, "I received the exercise box, Christmas box, Star box, and others. We want to provide a good quality service for you, but things can go wrong. If you signed up for a multi-month subscription and cancel in the middle of a subscription term, you'll still be charged for the remaining boxes in your plan and receive those monthly deliveries, but your plan won't be auto-renewed at the end of your subscription term. I cannot find any information on donations by PupBox, but will email their customer service to confirm. I see the most complaints from customers on this issue. If you arent comfortable giving items to a younger pup, BarkBox also offers an all-toy box that you can use until your pup reaches 6 months. What are examples of age-relevant products and content? Customer Rating. Im a sucker for a good theme so I find that to be a really fun aspect of BarkBox, too! Get started today and give your pup the best! We never want pups to receive unwanted boxes. This can come as a harsh surprise to people who forget to cut off their subscriptions, so dont let it slip your mind. That week turned into 10 years (his wife moves very slowly), and that kitten turned into three (they got two more, the kitten didn't self-replicate). The treats were nutritious and tasty. Your dog's projected weight range when they're full sizevery small (1-10 lbs), small (10-30 lbs), medium (30-50 lbs), or large (50+ lbs). So far, after numerous games of tug, their Bark Box toys are holding up just fine. BarkBox Super Chewer vs Bullymake Box: Which Is Better? This subscription service keeps things pretty simple and straightforwardthough, rarely, you'll find little bonus stickers or cardstock punch-out costume piece for your pup (like the one in this box), or other small quirky things that can just be thrown away or recycled if you don't have a use for them. Most were crafted with felt, which wasnt durable, and stuffed with catnip that wasnt potent enough to attract our cats attention. My dog still plays with his plush toys and the cat has only suffered one ear loss after constant chewing. Lost your password? How does PupBox compare to other dog subscription boxes? I've been writing with MSA since 2017. Depending on where you live, the shipping difference might balance out the subscription cost a bit. They offer toys, treats and training guides in each box. Please feel free to shoot an email to info@pupbox.com so our team can assist you. In total, our pets and humans reviewed 73 boxes from eight companies over three months. Shipping was included in the cost of the Meowbox subscription, which was true of most of the boxes. The manufacturer uses this to customize a box especially for your dog, although every shipment includes at least one toy, treats or chews, a training aid, and an accessory of some sort. I created the following infographic comparing important differences mentioned above (I will be updating this to reflect certain recent changes): For PupBox vs BarkBox, I would recommend BarkBox for the time being. The stitching on the toys was clean. Your dog's weight rangesmall (0-20 lbs), medium (20-50 lbs), or large (50+ lbs). About Us - PupBox Learn more. Woofs and wags, Let's Get Started. I have dogs of different ages. I recently got a puppy and have been looking for advice on training and teething. Dog subscription box services are a great solution to having plenty of toys, treats, and health items on hand for your pup delivered to your door each month. PupBox also has an online shop that features specialty or themed boxes for one-time purchase. Just so you know, I may collect a small commission from the links below, but costs you nothing extra and helps run my site. This catnip-stuffed fish never stood a chance. My big dog is a power chewer with a sensitive stomach. Maybe with more comments like yours, BarkBox will reconsider this product. Meowbox also offers one of the lowest net values (calculated value of contents per box above the subscription price) out of all the cat subscription boxes we tested. From toys, treats, and more, PupBox has everything you need to help your pup grow and thrive. . Getting a box every month would be overwhelming, said Wirecutter editor Tracy Vence. As you might expect, though, the company charges a premium for the convenience, and youll likely end up paying more for the stuff than you would if you bought it all individually. Darren Silverman, vice president of national sales at Petmate, one of PupBoxs suppliers, said: We encourage customers to call 1-800-Petmate, and our consumer services team will try to resolve any issues with our products., Price: $29 to $39, depending on the planItems per box: five to sevenShipping frequency: monthlyShips to: United States; Canada ($5 surcharge)Return policy: Case-by-case only, Our panelists cats easily demolished the KitNipBoxs toysand far too quickly. What products will be included in my PupBox? The Power Chewers toys were durable, yet they were also lightweight enough that all of our dogs were able to manipulate and gnaw on them with ease. Do you offer tough toys for pups that are heavy chewers? Every puppy's monthly box comes with a training guide so that pet parents are set up for success as they raise their fur baby. BarkBox is the leader in this space and delivers boxes to more than 1 million dogs each month. While you do receive less products with BarkBox, you will also pay a lower monthly cost compared to PupBox. Question: The wrist strap broke, how can I get a new one? They state that theyll do their best to accommodate or substitute for a suitable product. You've Got Pet-tential. For just $19 a month, Pawp subscribers receive unlimited telehealth service for up to 6 cats and/or dogswhich includes access not only to top-flight vets, but also to pet experts who can help with social, emotional, and behavioral issuesplus an annual $3,000 safety net should any pet emergencies arise. It gives you great quality treats - although less training treats than I would prefer. And rubber-based toys were quickly torn into bite-size pieces by our strongest chewers, which made the toys a safety risk. $35 per month when you subscribe on a month-by-month basis. They do sell weed toys that kids see dogs with way to soon in life. Get a Free Extra Toy in every box when you sign up for BarkBox! The 4 Paws Butcher Shop treats arrived in both March and May 2019, and the same SodaPup Can toys and PupJoy Chicken Jerky treats appeared in April and May 2019. This age-specificity stops when the dog reaches adulthood, though. Shown here is the Power Chewers box for dogs under 10 pounds. If you're typically not in a rush when reaching out to companies with questions. Same as with the classic treats, the chews are made in the US and Canada from both local and global ingredients. You start by filling out a questionnaire about your dog, including their age, breed, likes and dislikes, etc. While PupBox does not include rawhides in monthly dog boxes, you may see bully sticks, ears, bones, or other chews which are healthier and safer for dogs than rawhides. Which dog subscription is a better fit for you and your fur baby? If youre in Alaska, Hawaii or Canada, you have the same shipment time of 1-2 business days, and an additional 4-12 business days to arrive. But if I were getting this every month, itd be too much, said Sarah Kobos, senior photo editor. PupJoy Box doesnt curate shipments based on themes, as BarkBox and Bullymake Box do. I love both boxes but for a new puppy I would go with the pup box. Their team only sends toys they would feel comfortable giving their own furry pals, though they recommend supervising dog toy play since every pup has his own style and intensity of playing. In addition to news about PupBox coupons and sales, the page also features funny pet clips, product reviews and unboxing videos. But it does consider problems on a case-by-case basis for extenuating circumstances. (PupJoy says user satisfaction is guaranteed, and BarkBox and Bullymake offer replacements for defective items.) Bone gives this ball from PupJoy four paws up. This PupJoy Power Chewers box for dogs weighing 50 to 100 pounds does have a ball. Shipping to Hawaii, Alaska, and Canada costs $8. PupBox vs BarkBox: Must Read Before Signing Up (2023) - Dog Endorsed RainBARK. (All of the other cat services did.). I also reviewed each services consistency of offerings across box sizes and shipping timeliness. Logged on to request a refund and it says that not only can the box not be returned but that we have to buy five more because we signed up for the six month plan. They do have an online store where you can purchase items that were previously featured in PupBoxes, so if theres something that your dog especially loved, you can give it to them again. The box is a reasonable price per treat and a great value given how long the toys last. Is your dog destroying the toys they receive in their deliveries? Yet sometimes PupJoy box options were limited. Its not perfect, however. Each PupJoy box we received contained, on average, two toys, two treats, and one chew. Let's do some quick comparisons by category to help you make your choice. The company claims that youll save money compared to buying all the items in the box individually; while that may be true, you might not want to buy every item in the box if you were shopping on your own. Email info@pupbox.com Email is the best way to reach us. Oh my gosh, yeah, the Mystery Machine toy was great that month. How will you decide which monthly dog subscription box is the right one for you? Just ridiculous. Our testers also thought Meowboxs adorable factor and high-quality offerings made it hard to beat. When signing up, you can specify whether to exclude treats with chicken, turkey, or beef. I never would have guessed it based on the first boxes I received, but then I kind of realized what was happening. Let us know in the comments! BarkBox states that they can accommodate almost all allergy and diet needs. You must contact customer service for customization such as frequency of delivery. Contact us | Domino's Pizza The toys were well madeas with most of the products we reviewed, there werent any loose strings on the stuffed toys. But during testing, our human panelists thought the boxes were too medicinally focused. PupBox - Facebook You have the option to skip this step. Let's be honest, nobody needs an excuse to shower their dog with treats and toysit just comes with the territory of pet parenthood! PupJoy is the only service we found with a free loyalty rewards program, which takes $10 to $100 off a box purchase or renewal plan. The good news is that BarkBox's customer service is extremely responsive, prompt, and accommodating! Shipping is free anywhere in the U.S. After November 15, 2021, PupBox is stopping all shipments to Canada due to logistical issues. I have had Barkbox for 3 years and canceled to switch to pupbox as I just got a new pup. Shipping is free for BarkBox customers in the contiguous 48 states. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Sign up for our newsletter for even more great content! What are examples of age-relevant products and content? Your dog's breed. Is it easy to cancel the PupBox subscription? Betta Fish Popeye: Causes, Signs, & Treatment Explained By Our Vet! We also use cookies set by other sites to help us deliver content from their services. I haven't received my tracking notification email. The monthly box includes guidance on age-appropriate training your new puppy, plus an array of 5-7 goodies, which always includes a bag of treats. Within those hours, you have the option to call, chat, or email your questions and can expect a prompt response. However, after purchase, theyll offer you upfront billing for an additional discount that will be prorated to reflect your first payment made. Each month, we also feature a variety of different toys and brands of treats in our adult PupBoxes so that your pup can discover new faves! Video: Allen Tingley, For dogs who love to chewand destroyeverything, 4 Paws Butcher Shop Artisan Chicken Burger, vice president of national sales, Petmate, The Best GPS Dog Collars and Pet Trackers, What to Buy to Keep Pets From Destroying Your Stuff. Bounce About Lynchburg, Articles P