waste connections complaints

Claim this business to update business information,get new reviews, respond to reviews, receive messages from prospective customers, and more! The company acquired Elite Services, without informing any of its clients, leaving us feeling blindsided and unsure of what to expect. You're better off burning your trash then having this company show up. And said she wont talk to me untill i signed the agreement again. I pay them every three months and every three months there is an issue of them processing the payment when I pay instead of when they feel like collecting the money. Waste Connections is the premier provider of solid waste collection, transfer, recycling and disposal services, along with recycling and resource recovery, in mostly exclusive and secondary markets across the US and Canada. Well guide you through the process. Worst customer service ever! In conclusion, my experience with Waste Connections has unfortunately been quite disappointing. Every time I spoke to them about the damage and not taking my can the tried to charge me to pick it up on a separate day? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Note that complaint text that is displayed might not represent all complaints filed with BBB. Waste Connections Employee Reviews Review this company. On one occasion, I was asked to remove a piece of wood from the dumpster, which is apparently not allowed. Purchased Lawn waste pickup. It appears that Waste Connections has charged us for services they never even provided. I have had it with their lack of customer service and their inability to make their wrong right. Working at Waste Connections - Niche If your service was skipped for the week, please contact Waste . Even our online attempts to cancel seemed to have gone unnoticed. Beware if you are a new home owner! All of our neighbors carts had spilled this morning so I made my teenage sons come out in the cold wind and pick it all up and place it in our own cart and then bungee it, so as to contain it. I can only hope that management takes charge of the situation and brings the much-needed control to their operations. Waste connections bought out our former private trash company with no notice from either company. They are lucky there is no one else in this business and we are all stuck with their crappy serviceI guarantee if there was another trash company we would All Switch! E-Waste. 20 Yard Roll-Off Dumpster. So they claim they can find NO record of my contacting them about cancelling so I owe for the Months of Sept Oct and November when I did NOT receive ANY SERVICE from them during that time. However ComplaintsBoard has detected that: This complaint was posted by a verified customer. Waste Connections has a 4.1 star rating with 883 reviews. When I reached out to their office to suggest if possible to pick up trash after 6 am, they just rejected it. But my frustration with Waste Connections reached a whole new level when they closed my account for no apparent reason. A lady named ****** stated there was a required $27.50 cancellation fee. Deceptive and unprofessional practices despite the fact they keep increasing the prices and charging you every single month without doing the service. Waste Connections Arizona Residential Services When you try to contact them, they will not respond. I have talked on the phone twice to ladies in the office and they were polite and attempting to be helpful, but I did seem to have communication problem with them in trying to explain when and how I left my cancel notice. Reviewers complaining about Waste Connections most frequently mention customer service, pick ups, and trash company problems. Rates have been going up since and I finally decided the end of last year to change trash services. WASTE CONNECTIONS - 14 Photos & 168 Reviews - Yelp This is mot the first time they missed the trash pick up. I am very sorry to hear of your recent experience with our company and we want to make this right for you, we will go ahead and credit the cancellation fee however it will have to go back in a check, meaning it can and will take around 6 to 8 weeks for you to receive that from us but we will make sure to get it done for you. Additionally, the driver did not even bother to wait for me to do so, which was very frustrating. Overall, I would advise those considering this company to think twice and explore other options. Waste Connections of Arizona provides residential trash/recycle pickup in Apache Junction, Queen Creek, Florence, Tucson, Globe, Maricopa, and Gold Canyon. Service 63 I am very sorry to hear about your experience with our company, I have reviewed your account and since it appears something like this has not happened in the past we can go ahead and waive the fee as a one time courtesy, moving forward however if this happens again the fee will stay and will have to be paid. Repeatedly, I have experienced situations where my trash was not picked up and upon calling to inquire about it, I received varying stories each time - from their truck breaking down to their driver falling ill. I told her no one ever said on the phone or in writing anything about cancellation fees of any type. Not only the rates go up almost monthly despite the contract but if you don't pay what they want they hit you with late fees and collections. We value your feedback and take it seriously. An additional complaint was filed for harassment as this has been an ongoing issue. I reached out for clarification about this charge and have received no response. As a matter of policy, BBB does not endorse any product, service or business. After emailing multiple times, you only receive automated responses saying someone will contact you. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, They are happy to get your money, but are the worst for, This $#*! I called customer service again to ask if they have upper manager and cs said she will have a manager name ******* give me a call. There have been issues with delayed collection services, unresponsive customer service, and incorrect billing. SAFETY NOTICE: ComplaintsBoard has analyzed Waste Connections and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 91%. Nature Of Your Comment Get Service (Current Customers Only) General Comment Billing Issue Service Issue Complaint Compliment Start Service Jobs E-waste Other Additional Information About Your Request Resume Description. Special Waste Disposal. Waste Connections recently sent me an additional bill for quarter 1 of 2023. 3.3 Pay & Benefits. Theres no way to talk to a person. Town of Queen Creek Residents must contact the Town of Queen Creek in order to schedule bulk pick-up service www.queencreek.org. It felt very much like extortion, and left me with an extremely negative impression of WC. Waste Connections has a rating of 1.88 stars from 96 reviews, indicating that most customers are generally dissatisfied with their purchases. The experience with Waste Connections (wasteconnections.com) has been quite disappointing for our family. Reset. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Even if I put my garbage can out after they go by they still pick it up. I've called to report no recycle pick up 2x, customer service agent proceeded to say "we don't pick up recycling". 21 Jobs 266 Reviews 3K Salaries 52 Questions Interviews 5 Photos Want to work here? waste connections is a family friendly company and they have many charity events and fundraiser events for the employees and the public. This website uses cookies to analyze traffic, assist with navigation, and improve your experience. Legit Customer Reviews of Waste Connections | ComplaintsBoard Never showed for over two months. That said, my real issue with Waste Connections began in January 2022, when I decided to order an additional trash can for my residence. I would like to bring attention to Waste Connection's predatory business practices and request the $35.00 fee be removed from my bill. Overall, Waste Connections seems to be lacking in satisfactory customer service, resulting in unsatisfied customers. To make matters worse, I experienced issues associated with being billed for late fees, despite not receiving regular billing statements in the first place. Town of Fredetick stated they have no control over billing and all invoices go through Waste Connections. Tiffany is a poor supervisor who does not care and makes nothing but excuses for read more. I am not paying a fee that was never disclosed to me. Despite several attempts to cancel the service, we were still charged. Waste connections doesn't allow customers out of contracts as they continually raise fees on them. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. When it comes to a miss we do either do one or the other not both so if we provide a credit we will not have the driver take 2 weeks of trash or if we have the driver take the 2 weeks we will not credit you for that. Waste Connections is a North American integrated waste services company that provides waste collection, transfer, disposal and recycling services, primarily of solid waste. Apply now Waste Connections of Canada Employee Reviews Review this company Job Title All Location Canada 213 reviews Ratings by category 2.9 Work-life balance 3.5 Pay & benefits 2.9 Job security & advancement 2.7 Management 2.8 Culture Sort by Well guide you through the process. When we finally managed to get someone on the phone, we were told that they would have to investigate to confirm if they had indeed serviced our address. I finally found out the account owner contact, however they said it was not within their control after discussion with Waste Connection of ********* since Waste Connection of ********* insisted they would only conduct the service during 2 am to 4 am. I ordered the dumpster for *************** on January 3rd from these people they told me by the contract that they have 48 hours to deliver my dumpster I didn't get it till a week later I expressed how much trash I had from starting a new business and from the construction of getting it ready it has been going on 3 weeks now and they still have not done one pickup for me not one pickup from trash and now code violation is on me because I have so much trash backed up behind my building I have called and called and cannot get no one to call me back and nothing is being done I want out of the contract and I want them to come get their dumpster so I can get with a company that's going to actually do what they're supposed to do because now I have to go to court on the cold violation and I'm still out of my ears with trash. I called to see if the rate increase was correct and received a registered letter telling me that it would cost me $2,600 to end the contract. This sort of lackadaisical attitude from their customer service team only further intensifies my disappointment and, quite frankly, it's unacceptable. Job Title. I just paid $200 for admin fees to Lakeridge Park for God knows what? Despite having no service for two months, we were astonished to receive a bill for the amount of $140.58. As a customer of Waste Connections, I feel it is important to share my experience with their service. To my surprise, after contacting the company, I discovered that they had been sending my bills to my project address, which does not have mail service at this time. Reload the page and repeat your search. Reset. If cans are removed for non payment, there is a $60.00 reactivation fee. *This company may be headquartered in or have additional locations in another country. We have sent proof. Any other option is better! Their poor service performance is even more disturbing because every time the customer followed up with the company, they would just say "oh yes" and promise to look into the matter - only to find out later that it was all just lip service with no tangible action. Waste Connections Engaged Employer Overview 652 Reviews 761 Jobs 1.3K Salaries 48 Interviews 149 Benefits 15 Photos 279 Diversity + Add a Review Waste Connections Reviews Updated Jul 18, 2023 Filter by Topic Remote Work Work Life Balance Compensation Benefits Management Coworkers Culture Career Development Workplace Senior Leadership ", Amatullah Aliyu Tanko: "I was looking for the best not until I read good reviews and recommendation about Mrs Laura Kelvin, with his Great skill of Trading and Mining made a good profit for so many in their trade Account. International Association of Better Business Bureaus. Several missed pick-up appointments prompted us to cancel our services with Waste Connections. However, from our latest bill covering Nov 2021-Jan 2022, we were surprised to see a staggering increase of almost 35% to $137.56. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. On top of this, we found ourselves locked out of our account without any apparent reason, and despite trying to recover our account through various avenues, we could not access it. BBB Business Profiles are subject to change at any time. Very bad experience. To clarify- we had agreed to a TWO year contract over FIVE years ago, and have not signed anything since.. Waste Connections of Missouri, owner of progressivewaste.com, has received numerous consumer complaints regarding their services. BBB Business Profiles may not be reproduced for sales or promotional purposes. Given my negative experience, I would highly recommend forming a community garbage service with members, instead of dealing with Waste Connections as customers. Claim your listing for free to respond to reviews, update your profile and manage your listing. Unfortunately, our experience with this company has been less than satisfactory. We have a lot of military in our area who periodically move. We have found a replacement service and are trying to cancel our service. Received my statement for the 3 months of Dec., 2022, Jan. and Feb. 2023 and it was 11% higher than the last one. In my opinion, this is a clear attempt to solicit more money from their customers. Now today our trash is not being picked up. A phone call to customer no-service stated that there was an approved rate increase of about 7%. 0 reviews (0 %) Rating 5 out of 5 Waste connections is the most positive environment I have ever worked in. We were contacted on 5/31 and customer refused to be connected with sales representative. Waste Connections | Dumpster Rental & Trash Pickup - Waste Connections If you're still having trouble, please consult your browser's help page, or choose a city and state/province from the type ahead dropdown choices. We have sent bank statements multiple times to multiple people and they refuse to credit the account. Tyler is the driver that picks up our trash cart in Mart, TX. I was left with the distinct impression that Waste Connections was more interested in padding their bottom line than in providing good service to their customers. The phone calls we receive are just automated messages. BBB is here to help. Bin rental. This account has been set up on Autopay for YEARS. Waste Connections is a North American integrated waste services company that provides waste collection, transfer, disposal and recycling services, primarily of solid waste.

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waste connections complaints

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Claim this business to update business information,get new reviews, respond to reviews, receive messages from prospective customers, and more! The company acquired Elite Services, without informing any of its clients, leaving us feeling blindsided and unsure of what to expect. You're better off burning your trash then having this company show up. And said she wont talk to me untill i signed the agreement again. I pay them every three months and every three months there is an issue of them processing the payment when I pay instead of when they feel like collecting the money. Waste Connections is the premier provider of solid waste collection, transfer, recycling and disposal services, along with recycling and resource recovery, in mostly exclusive and secondary markets across the US and Canada. Well guide you through the process. Worst customer service ever! In conclusion, my experience with Waste Connections has unfortunately been quite disappointing. Every time I spoke to them about the damage and not taking my can the tried to charge me to pick it up on a separate day? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Note that complaint text that is displayed might not represent all complaints filed with BBB. Waste Connections Employee Reviews Review this company. On one occasion, I was asked to remove a piece of wood from the dumpster, which is apparently not allowed. Purchased Lawn waste pickup. It appears that Waste Connections has charged us for services they never even provided. I have had it with their lack of customer service and their inability to make their wrong right. Working at Waste Connections - Niche If your service was skipped for the week, please contact Waste . Even our online attempts to cancel seemed to have gone unnoticed. Beware if you are a new home owner! All of our neighbors carts had spilled this morning so I made my teenage sons come out in the cold wind and pick it all up and place it in our own cart and then bungee it, so as to contain it. I can only hope that management takes charge of the situation and brings the much-needed control to their operations. Waste connections bought out our former private trash company with no notice from either company. They are lucky there is no one else in this business and we are all stuck with their crappy serviceI guarantee if there was another trash company we would All Switch! E-Waste. 20 Yard Roll-Off Dumpster. So they claim they can find NO record of my contacting them about cancelling so I owe for the Months of Sept Oct and November when I did NOT receive ANY SERVICE from them during that time. However ComplaintsBoard has detected that: This complaint was posted by a verified customer. Waste Connections has a 4.1 star rating with 883 reviews. When I reached out to their office to suggest if possible to pick up trash after 6 am, they just rejected it. But my frustration with Waste Connections reached a whole new level when they closed my account for no apparent reason. A lady named ****** stated there was a required $27.50 cancellation fee. Deceptive and unprofessional practices despite the fact they keep increasing the prices and charging you every single month without doing the service. Waste Connections Arizona Residential Services When you try to contact them, they will not respond. I have talked on the phone twice to ladies in the office and they were polite and attempting to be helpful, but I did seem to have communication problem with them in trying to explain when and how I left my cancel notice. Reviewers complaining about Waste Connections most frequently mention customer service, pick ups, and trash company problems. Rates have been going up since and I finally decided the end of last year to change trash services. WASTE CONNECTIONS - 14 Photos & 168 Reviews - Yelp This is mot the first time they missed the trash pick up. I am very sorry to hear of your recent experience with our company and we want to make this right for you, we will go ahead and credit the cancellation fee however it will have to go back in a check, meaning it can and will take around 6 to 8 weeks for you to receive that from us but we will make sure to get it done for you. Additionally, the driver did not even bother to wait for me to do so, which was very frustrating. Overall, I would advise those considering this company to think twice and explore other options. Waste Connections of Arizona provides residential trash/recycle pickup in Apache Junction, Queen Creek, Florence, Tucson, Globe, Maricopa, and Gold Canyon. Service 63 I am very sorry to hear about your experience with our company, I have reviewed your account and since it appears something like this has not happened in the past we can go ahead and waive the fee as a one time courtesy, moving forward however if this happens again the fee will stay and will have to be paid. Repeatedly, I have experienced situations where my trash was not picked up and upon calling to inquire about it, I received varying stories each time - from their truck breaking down to their driver falling ill. I told her no one ever said on the phone or in writing anything about cancellation fees of any type. Not only the rates go up almost monthly despite the contract but if you don't pay what they want they hit you with late fees and collections. We value your feedback and take it seriously. An additional complaint was filed for harassment as this has been an ongoing issue. I reached out for clarification about this charge and have received no response. As a matter of policy, BBB does not endorse any product, service or business. After emailing multiple times, you only receive automated responses saying someone will contact you. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, They are happy to get your money, but are the worst for, This $#*! I called customer service again to ask if they have upper manager and cs said she will have a manager name ******* give me a call. There have been issues with delayed collection services, unresponsive customer service, and incorrect billing. SAFETY NOTICE: ComplaintsBoard has analyzed Waste Connections and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 91%. Nature Of Your Comment Get Service (Current Customers Only) General Comment Billing Issue Service Issue Complaint Compliment Start Service Jobs E-waste Other Additional Information About Your Request Resume Description. Special Waste Disposal. Waste Connections recently sent me an additional bill for quarter 1 of 2023. 3.3 Pay & Benefits. Theres no way to talk to a person. Town of Queen Creek Residents must contact the Town of Queen Creek in order to schedule bulk pick-up service www.queencreek.org. It felt very much like extortion, and left me with an extremely negative impression of WC. Waste Connections has a rating of 1.88 stars from 96 reviews, indicating that most customers are generally dissatisfied with their purchases. The experience with Waste Connections (wasteconnections.com) has been quite disappointing for our family. Reset. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Even if I put my garbage can out after they go by they still pick it up. I've called to report no recycle pick up 2x, customer service agent proceeded to say "we don't pick up recycling". 21 Jobs 266 Reviews 3K Salaries 52 Questions Interviews 5 Photos Want to work here? waste connections is a family friendly company and they have many charity events and fundraiser events for the employees and the public. This website uses cookies to analyze traffic, assist with navigation, and improve your experience. Legit Customer Reviews of Waste Connections | ComplaintsBoard Never showed for over two months. That said, my real issue with Waste Connections began in January 2022, when I decided to order an additional trash can for my residence. I would like to bring attention to Waste Connection's predatory business practices and request the $35.00 fee be removed from my bill. Overall, Waste Connections seems to be lacking in satisfactory customer service, resulting in unsatisfied customers. To make matters worse, I experienced issues associated with being billed for late fees, despite not receiving regular billing statements in the first place. Town of Fredetick stated they have no control over billing and all invoices go through Waste Connections. Tiffany is a poor supervisor who does not care and makes nothing but excuses for read more. I am not paying a fee that was never disclosed to me. Despite several attempts to cancel the service, we were still charged. Waste connections doesn't allow customers out of contracts as they continually raise fees on them. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. When it comes to a miss we do either do one or the other not both so if we provide a credit we will not have the driver take 2 weeks of trash or if we have the driver take the 2 weeks we will not credit you for that. Waste Connections is a North American integrated waste services company that provides waste collection, transfer, disposal and recycling services, primarily of solid waste. Apply now Waste Connections of Canada Employee Reviews Review this company Job Title All Location Canada 213 reviews Ratings by category 2.9 Work-life balance 3.5 Pay & benefits 2.9 Job security & advancement 2.7 Management 2.8 Culture Sort by Well guide you through the process. When we finally managed to get someone on the phone, we were told that they would have to investigate to confirm if they had indeed serviced our address. I finally found out the account owner contact, however they said it was not within their control after discussion with Waste Connection of ********* since Waste Connection of ********* insisted they would only conduct the service during 2 am to 4 am. I ordered the dumpster for *************** on January 3rd from these people they told me by the contract that they have 48 hours to deliver my dumpster I didn't get it till a week later I expressed how much trash I had from starting a new business and from the construction of getting it ready it has been going on 3 weeks now and they still have not done one pickup for me not one pickup from trash and now code violation is on me because I have so much trash backed up behind my building I have called and called and cannot get no one to call me back and nothing is being done I want out of the contract and I want them to come get their dumpster so I can get with a company that's going to actually do what they're supposed to do because now I have to go to court on the cold violation and I'm still out of my ears with trash. I called to see if the rate increase was correct and received a registered letter telling me that it would cost me $2,600 to end the contract. This sort of lackadaisical attitude from their customer service team only further intensifies my disappointment and, quite frankly, it's unacceptable. Job Title. I just paid $200 for admin fees to Lakeridge Park for God knows what? Despite having no service for two months, we were astonished to receive a bill for the amount of $140.58. As a customer of Waste Connections, I feel it is important to share my experience with their service. To my surprise, after contacting the company, I discovered that they had been sending my bills to my project address, which does not have mail service at this time. Reload the page and repeat your search. Reset. If cans are removed for non payment, there is a $60.00 reactivation fee. *This company may be headquartered in or have additional locations in another country. We have sent proof. Any other option is better! Their poor service performance is even more disturbing because every time the customer followed up with the company, they would just say "oh yes" and promise to look into the matter - only to find out later that it was all just lip service with no tangible action. Waste Connections Engaged Employer Overview 652 Reviews 761 Jobs 1.3K Salaries 48 Interviews 149 Benefits 15 Photos 279 Diversity + Add a Review Waste Connections Reviews Updated Jul 18, 2023 Filter by Topic Remote Work Work Life Balance Compensation Benefits Management Coworkers Culture Career Development Workplace Senior Leadership ", Amatullah Aliyu Tanko: "I was looking for the best not until I read good reviews and recommendation about Mrs Laura Kelvin, with his Great skill of Trading and Mining made a good profit for so many in their trade Account. International Association of Better Business Bureaus. Several missed pick-up appointments prompted us to cancel our services with Waste Connections. However, from our latest bill covering Nov 2021-Jan 2022, we were surprised to see a staggering increase of almost 35% to $137.56. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. On top of this, we found ourselves locked out of our account without any apparent reason, and despite trying to recover our account through various avenues, we could not access it. BBB Business Profiles are subject to change at any time. Very bad experience. To clarify- we had agreed to a TWO year contract over FIVE years ago, and have not signed anything since.. Waste Connections of Missouri, owner of progressivewaste.com, has received numerous consumer complaints regarding their services. BBB Business Profiles may not be reproduced for sales or promotional purposes. Given my negative experience, I would highly recommend forming a community garbage service with members, instead of dealing with Waste Connections as customers. Claim your listing for free to respond to reviews, update your profile and manage your listing. Unfortunately, our experience with this company has been less than satisfactory. We have a lot of military in our area who periodically move. We have found a replacement service and are trying to cancel our service. Received my statement for the 3 months of Dec., 2022, Jan. and Feb. 2023 and it was 11% higher than the last one. In my opinion, this is a clear attempt to solicit more money from their customers. Now today our trash is not being picked up. A phone call to customer no-service stated that there was an approved rate increase of about 7%. 0 reviews (0 %) Rating 5 out of 5 Waste connections is the most positive environment I have ever worked in. We were contacted on 5/31 and customer refused to be connected with sales representative. Waste Connections | Dumpster Rental & Trash Pickup - Waste Connections If you're still having trouble, please consult your browser's help page, or choose a city and state/province from the type ahead dropdown choices. We have sent bank statements multiple times to multiple people and they refuse to credit the account. Tyler is the driver that picks up our trash cart in Mart, TX. I was left with the distinct impression that Waste Connections was more interested in padding their bottom line than in providing good service to their customers. The phone calls we receive are just automated messages. BBB is here to help. Bin rental. This account has been set up on Autopay for YEARS. Waste Connections is a North American integrated waste services company that provides waste collection, transfer, disposal and recycling services, primarily of solid waste. Westlake Middle School Yearbook, Articles W

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